FAQ

How can we help?

Most Frequent Questions

Can i Trust Milliontree? Is Milliontree Secure to use?

Milliontree does not believe in LUCK nor allows GAMBLING on our platform. We are fully Secure : Milliontree is a dot COM website with fully secure SSL certifications and have HTTPS domains. Robust security of data & financial transactions : We are hosted on Microsoft Azure servers for safe & best performance. For your data security, we are not available on Google Playstore. However, you may download our android app through our website : www.milliontree.com   We follow RBI guidelines for all transactions through trusted leading partner 'RAZORPAY’. User authentication & robust email verification processes : Milliontree offers acknowledgement emails and e-invoices for every and all transactions for all users.   Milliontree trademark is a Registered trademark under Indian Trade Marks Act, 1999 (Trade Mark No. 4099331).   Company established under Indian Govt. statutory body : Registration Of Companies & Ministry of Corporate Affairs on the day of 5th February 2019 (The Corporate Identity Number of the company is U72900PN2019PTC181919).   Milliontree is certified under the GST registrations of India with Registration Number : 27AAMCM4210D1ZS TDS & GST : 1. We are equipped and follow all Govt. statutory regulations for GST and TDS which is payable to government regularly. 2. We give invoices to user for GST and other tax details 3. We provide TDS certificates to our users for the wining above Rs. 10000 in a single game contest.

How much PRIZE POOL can be there in a single contest? Can we expect the PRIZE POOL to be as big as Rs. 10,000 for a single contest?

Yes! Of course you !. MORE THE PLAYERS in a contest, MORE THE PRIZE POOL !! You can expect the PRIZE POOL to be Rs. 10,000/- in a single contest, Infact you can expect it to go to even in Lakhs of Rupees as the no. of PLAYERS gather. Use 'REFER & EARN' feature in APP and earn more!!

What is MILLIONTREE ?

MILLIONTREE is the India’s no. 1 earning platform through game of skill & knowledge. We offer MCQs, Arrange the orders questions, Odd Man Out, True & False ,Crosswords , Games & CRICKBUSTER ™ to an exponentially growing user base every day.

Is the money real? Is it ACTUAL MONEY that is earned?

Yes, in milliontree platform you earn absolute REAL MONEY in just few seconds. All you need to do is buy a ticket costing as low as Rs. 30 to Rs. 40, play a contest in as low as 40 seconds, and who knows!!! You may win in thouzands or lakhs of Rs.. Robust Security of Data & Financial Transactions : ♦ We are hosted on Microsoft Azure servers for safe & best performance. ♦ For your data security, we are not available on Google Playstore. However, you may download our android app through our website : www.milliontree.com ♦ We follow RBI guidelines for all transactions through trusted leading partner 'RAZORPAY’. User Authentication & Robust E-mail Verification Process : ♦ Milliontree offers acknowledgement emails and e-invoices for every and all transactions for all users. ♦ Milliotree trademark is a Registered trademark under Indian Trade Marks Act, 1999 (Trade Mark No. 4099331). ♦ Company established under Indian Govt. statutory body : Registration Of Companies & Ministry of Corporate Affairs on the day of 5th February 2019 (The Corporate Identity Number of the company is U72900PN2019PTC181919). ♦ Milliontree is certified under the GST registrations of India with Registration Number : 27AAMCM4210D1ZS TDS & GST : ♦ We are equipped and follow all Govt. statutory regulations for GST and TDS which is payable to government regularly. ♦ We give invoices to user for GST and other tax details ♦ We provide TDS certificates to our users for the wining above Rs. 10000 in a single game contest.

What kind of notifications shall I receive at bell icon?

You will receive the following notifications in bell icon :- - All winning amounts of all contests. - All wallet bonus, discounts and referal awards, - Return of money in wallet due to abandonment of any contest. - Return of money in wallet in case of failure of bank transaction for bank related reasons. - result notification of contest

Is it legal to play Milliontree contests?

MILLIONTREE is a skill & knowledge based platform and is offered in accordance with Indian laws. There are no shortcuts or cheat codes for quick and easy wins. This is a product that does not encourage any luck or chance, and offers every earning to its customer through knowledge and/or skill with absolutely zero percentage of chance. Customers of MILLIONTREE do not WIN, they EARN !! Milliontree stands against and does not promote or encourage all betting and gambling ideologies.

How much time will it take for my winning amount to come to my bank after I withdraw?

It shall take a maximum of 3 to 6 days for your withdrawal request to be recieved in your bank account. Provided that you ensure that your banking details are entered correctly.

What is 'provisional ranking' section in the mobile app?

P.S. Provisional Ranking: We believe in transparency hence users have the option to access this section and view the ongoing ranking and competition. Sometimes if the regular user path is not followed i.e. (join contest>pay>play) user might see a mismatch in the actual performance vs the performance listed in provisional ranking i.e. (Score: NA and time as NA) Be rest assured the final ranking will incorporate your performance and this can be ignored.

How is ranking done in Milliontree?

We have a dedicated section on our website www.milliontree.com that explains how ranking systems are designed and developed at Milliontree. You can visit the Scoring & Ranking page https://milliontree.com/scoring-ranking-system/. We are also proud to share that Milliontree posesses the most unique and fair ranking system, which took us years to build, evolve and achieve perfection.

My Milliontree Account

Registering Account, Using Milliontree Account.

How do I register?

That’s Easy! Log on to the MILLIONTREE , After you’re through with the registration, you can follow the simple starter guide, which will take you through the simple steps of joining Contests to win Cash. You can also go through the ‘How to Play’ page of MILLIONTREE .

Why can’t I login to my account?

Please check whether your registered email address and password are entered correctly and try logging in again. If you've forgotten your password, click on 'Forgot Password', enter your registered email ID and we’ll send you a link to reset your password on it within a few minutes! If you've forgotten your registered email id, reach out to us at Contact Us.

How do I change my password?

When you are logged in, head to ‘My Profile’, select ‘Change Password’ & click on ‘Save Changes’. How many accounts can I create with the same email Id? You can create only one account with one email id on MILLIONTREE . Creation of multiple accounts by a single gamer is strictly prohibited and violates our Fair Play policy.

How many accounts can I create with the same email Id?

You can create only one account with one email id on MILLIONTREE . Creation of multiple accounts by a single gamer is strictly prohibited and violates our Fair Play policy.

How many accounts can I create with the same phone number?

You can create only one account with one phone number on MILLIONTREE . Creation of multiple accounts by a single gamer is strictly prohibited and violates our Fair Play policy.

How many accounts can I create with the same PAN details ?

You can create only one account with one PAN card number on MILLIONTREE . Creation of multiple accounts by a single gamer is strictly prohibited and violates our Fair Play policy.

How many accounts can I create with the same bank account details ?

You can create only one account

Why does MILLIONTREE need a phone number to sign up?

Your phone number is an identifier of your account. It is needed to keep your account safe.

Can I update / edit my information?

You cannot edit most of your information on MILLIONTREE . However, you can edit bank account details like bank account number and IFSC codes. PAN card number, once verified, cannot be edited.

Although I have provided the right username and password but I still can't login.

That’s strange! If you are sure that you are a registered user on MILLIONTREE and are entering the correct details but are still unable to login please drop us an email us at Contact Us. Our Customer Care team will be more than happy to assist you.

Where do I register & verify my email id?

You can register & verify your email ID in ‘MY PROFILE’ section. For verifying, you will need to visit your email inbox and verify with the auto generated link sent to you by milliontree in the email. If you do not receive verification email, please retry or check your spam section in your email box. Once the email is verified, it shall be seen in green. If not verified, it shall be seen in red. You must verify your email id if you wish to receive various emails like tax invoices, payment acknowledgements, your performance details, contest abandonment cases etc.

What to do if I don’t receive verification email ?

If you do not receive verification email, please retry or check your spam section in your email box.

Why do I need to verify email ID?

We wish to provide you email notifications only if you choose to receive additional emails from us. You must verify your email id if you wish to receive various emails like tax invoices, payment acknowledgements, your performance details, contest abandonment cases etc. If you do not verify, you will not receive these emails.

Is PAN verification mandatory?

Yes, since your withdrawals involve the transfer of your amount from your MILLIONTREE account to your bank account. Hence, PAN Card is mandatory to get your account verified. On time PAN verification will ensure issuance of timely Tax Deduction Certificates (TDS) if applicable.

What bank account details do I need to provide for verification?

We’ve got to make sure that it’s you who we’re sending the money to. So, we need you to provide the following bank account details for withdrawals to verify your account correctly: Name of the bank, Name of the branch, Name of the account holder, Account number and IFS Code.

Playing On Milliontree

Choosing Contests, Playing & more.

Why can’t I see the answers of other users?

You are not entitled to see answer details of other users, to maintain fairplay and avoid copies. However, to maintain transparency, you can always view the score performance of time and correctness of answers of all other users.

Can I see my own performance and answer details anytime?

Yes, you can see your performance, as well as all details of our questions and answers anytime. You can visit section : MY CONTESTS > SELECT LIVE/COMPLETED> SELECT CONTEST > VIEW DETAILS.

What if my internet connection is lost when I am playing the contest?

Once you have confirmed and entered any contest, it is not possible to go backwards. Users shall be responsible for any disconnection issues / low bandwidth of internet connection / mobile handset issues, etc. or any other issues that are related at user end that deters the seamless data transfer of milliontree application at user end. We suggest you maintain a good bandwith and internet speed while playing milliontree application.

What happens if I have bought the ticket, but I was unable to complete the contest, before the contest time runs out?

Milliontree does not allow their users to buy ticket for a contest within last 3 minutes before the contest ends. However, if you have bought the ticket anytime before the last 3 minutes, you can play the contest till the last second of the available contest time. If the user has bought the ticket, but fails to complete the contest before the last second of available contest time, it shall be the sole responsibility of the user to complete the contest withing given time, and milliontree shall not be responsible for the same.

What happens if I have bought the ticket, but the contest time gets over before I have completed playing the contest?

Milliontree does not allow their users to buy ticket for a contest within last 3 minutes before the contest ends. However, if you have bought the ticket anytime before the last 3 minutes, you can play the contest till the last second of the available contest time. If the user has bought the ticket, but fails to complete the contest before the last second of available contest time, it shall be the sole responsibility of the user to complete the contest withing given time, and milliontree shall not be responsible for the same.

What if I shut down (app kill) milliontree application on my mobile.?

Milliontree does not hold any responsibility in cases where user triggers application kill or loss of internet connection on his mobile gadget during active contest session and this is solely the responsibility of user. In such scenarios the last performance status-quo of user performance in active contest shall be considered.

What if I have answered correctly, but there is mistake in the quiz question provided by milliontree?

In cases where there is an error of content in any contest, user agrees that it is a pure case of error and milliontree agrees to refund the ticket amount to the user for the corresponding contest.

What is contest abandonment? Can any contest be Abandoned by milliontree?

MILLIONTREE reserves the rights to abandon any contest at any given point of time. In a case of abandonment of any contest of Milliontree, the ticket value invested by every player shall be returned in full in their corresponding wallet. This wallet amount can be used by the players for playing any other contest in milliontree.

How does ranking happen in milliontree contest? What is the transparency of information?

Milliontree maintains absolute 100% AUTOMATED, FAIRPLAY, SYSTEM for ranking generation of all players. At upper level, milliontree The contestants shall be ranked according to their performance – i.e. knowledge and time. Priority shall be given to knowledge and them to time. The one who answers most right questions in least amount of time earns a better rank. For eg., if player A answers 4 out of 5 questions right, in 40 sec, player B answers 5 out of 5 questions right, in 80 sec, and player C answers 2 out of 5 questions right, in 40 sec, the ranking shall be allotted as :- player B – rank 1, Player A rank 2 & player C - rank 3. You may visit RANKING & SCORING page (http://www.milliontree.com/scoring-ranking-system/) for all details.

How is the prize money distributed in case of tie of winners?

In case of tie of winners, in general, in case of TIE between 2 or more players, * All rules and conditions mentioned here are blanket rules and applicable to all users in all the contests (quiz and games) in equal aspects whatsoever, without any bias or preferences of any kind. In the case of a tie among some of the players, a total sum of all the rewards of those particular players is computed. After that, the average amount is calculated, and equal amounts of money is distributed among all the respective players. For all details, and examples You may visit : http://www.milliontree.com/scoring-ranking-system/

WALLETS & WITHDRAWALS

Types of wallets, use of wallets, earnings, withdrawal process, withdrawal status

Does the amount in my Winnings Account have any expiry date?

If the amount in your Winnings Account is not withdrawn to your bank account within 335 days from the date of credit, it will be deposited automatically to your bank account which is on record with milliontree, provided that your milliontree account has verified by milliontree. In case no bank account is provided or you have failed to complete the verification for the milliontree account, the amount would stand forfeited by milliontree. Hence it's important that you get your milliontree account verified as soon as possible.

How do I access my earnings?

We always notify you when you win. You shall receive the notification on your registered email id. You can also access your earnings from the wallet sections in our app.

How do I withdraw?

You may withdraw your earnings in very simple steps in following manner : - main page > left navigation menu > wallet > withdraw You shall be able to withdraw once you have verified the following :- 1) mobile and email details 2) PAN details 3) bank account details,

How do I see my withdrawal request status?

You need not worry. Please check in wallet section of app, if the transaction actually occurred? If transaction has occurred, it will show in minus. That means the transaction has been successful.

My banking transaction has failed/rejected/cancelled. What do I do?

This may occur due to your banking details or any other reason related to bank. In a case if it is rejected, we assure you, that your withdrawal amount shall return to you within 4 to 6 working days. You can check your banking details are correct, and re-request for withdrawal through app.

How do I see all transaction details?

You can visit ‘MY WALLETS’ section on top right corner of milliontree app.

Transaction status shows successful, but I have not received the money in my bank account.

You need not worry. If your banking details are feed correctly in milliontree app, your withdrawal amount shall return to you within 4 to 6 working days.

Where can I see my payment acknowledgement and tax invoices.?

As soon as any transaction is made in milliontree app, you will receive an invoice on your registered & verified email id. However, you must note that you need to verify your email to receive payment acknowledgement and tax invoices.

When will the winnings be distributed?

When will the winnings be distributed? Milliontree strives to provide the earnings of winners as soon as possible. Hence, we have an auto generated ranking system where the winner declaration and crediting of the winnings to your milliontree account occurs automatically within a couple of hours minutes after the contest is completed. You can view the same in ‘MY CONTESTS’ section. In addition, to maintain transparency, milliontree also provides all of you with access to view score performance of all other users, as well as you own answer details.

LEGALITY

Legal & Taxes

Is it legal to play Milliontree contests?

MILLIONTREE is purely a skill & knowledge based platform and is offered in accordance with Indian laws. There are no shortcuts or cheat codes for quick and easy wins. This is a product that does not encourage any luck or chance, and offers every earning to its customer through knowledge and/or skill with absolutely zero percentage of chance. Customers of MILLIONTREE do not WIN, they EARN !! Milliontree stands against and does not promote or encourage all betting and gambling ideologies.

Am I allowed to play if I’m under the age of 18?

No, milliontree does not encourage users below 18 years of age. Reason : Although milliontree is purely platform of knowledge and skill, Milliontree does not encourage transaction of real money via use of online payments if user is not authorized or below 18 years age. However, users below 18 years of age can participate in the contests under consent and supervision of adults (18 years above age).

Do I have to pay taxes when I withdraw my winnings on milliontree?

You need not worry about the hassles of tax. Tax is deducted at source as per the Income Tax Act 1961. In case your winnings are more than INR 10,000 for a single contest, a tax of 30.9% will be deducted and the remaining amount will get credited as "Winnings" in your milliontree account.

Do I have to pay additional tax when I buy a ticket to play a contest?

No, you don’t have to pay more than the ticket cost - the ticket cost as seen in Milliontree application is inclusive of all taxes and the player does not need to pay anything in addition to the ticket cost as shown in corresponding contest of milliontree. You do not have to pay additional taxes.

Is the ticket cost inclusive of all taxes?

The ticket cost as seen in Milliontree application is inclusive of all taxes and the player does not need to pay anything in addition to the ticket cost as shown in corresponding contest of milliontree. You do not have to pay additional taxes.

How do I know that my opponents in the contest are genuine?

TRANSPARENCY OF USER PERFORMANCE : To foster transparency, Milliontree provides access to performance details of all other users. Milliontree assure you oGENUINE, VERIFIED USERS : We strive to ensure that we only have genuine users playing on MILLIONTREE . To facilitate this, we have put in place strict policies and protocols to check any violation of MILLIONTREE FairPlay. Before withdrawing their winnings, the Users are required to verify their accounts & furnish their valid government authorized ID Proof - PAN Card & bank account details. These details and documents are collected and verified with the respective authorities. EMPLOYEES RESTRICTIONS : Our employees are strictly prohibited from participating in any paid contests on MILLIONTREE .