Support & Grievances

100% User satisfaction!

Our Philosophy with regards to user support and grievances:

We believe, ‘no one is perfect’ but striving for continuous improvements will shorten the journey. In this journey of MillionTree it could happen you come across a situation where you want to ask for help, this is where we provide you with various options to reach out to us in a structured way so that we can serve you better. As a statement of assurance, we will not hesitate to refund back your ticket cost to your wallet, if the error is due to MillionTree.
Follow below steps to log a ticket with us:
Step 0: You will get two options to log a ticket.
1. Through the website Support tab option on the right bottom corner of the screen



2.Through your app accessing the Support & Grievances tab on the main menu








Step 1: Click on either of the icons and the following form will open:



Post creation of your query using the above method, we will reach out to you during the following scenarios, also note to provide a seamless user experience we follow one ticket approach where you can always use the email ID used to raise the ticket



Acknowledgement:

We will always send you an acknowledgement of your query, in case you don’t receive it in your ‘Primary E-Mail box, please look for this email in your Spam or Promotions folder.





Pending Status:

While you are raising the query we encourage you to provide information that will be helpful for us to process your query, in case we need more information we will write back to you, and set the status of your query to pending user in our systems. In case you are not able to revert to us in 3 days, your ticket will be automatically closed You can raise another ticket anytime and we will be happy to resolve your query. If you reply back within 3 days with the sufficient information, we will process your query and repeat the process in case find this information being insufficient to solve your query



Solved: Will keep you contact you once your ticket is solved, with an email.







Feedback Tab:

We strive for continuous improvements hence we encourage you to share your feedback using the Feedback tab for app improvements. If your suggestion is shortlisted and implemented, we will send a gift amount to your wallet as a token of appreciation from our side





Different Scenarios:

- In case you want to add additional comments or information to your ticket simply reply to the email you will receive
- In case this ticket was raised by mistake simply reply by writing ' By Mistake' at the beginning of the subject line and send this email
- Give us 5 days to solve your issue. Be rest assured as user satisfaction is our top priority;